Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington. Founded by Jeff Bezos on July 5, 1994, it started as an online bookstore and has since expanded into a variety of other markets, including electronics, clothing, furniture, food, toys, and more. It is known for its disruption of well-established industries through technological innovation and mass scale. Amazon is also a leader in cloud computing through its subsidiary, Amazon Web Services (AWS), and has a significant presence in the streaming entertainment industry. As one of the world’s largest companies, Amazon plays a critical role in global e-commerce and logistics.
What’s the public’s verdict? Share your thoughts and discuss below!
Amazon.com used to be amazing—now, it’s often sadly a nightmare. The biggest issue is that it’s nearly impossible to contact them. There’s no straightforward contact form or support ticket system; everything is handled through a chat widget that uses frustrating AI. When you finally connect with an employee, they’re typically outsourced from far away, like India, Pakistan, or Bangladesh, with limited access to crucial information, responding with copy-pasted replies. Additionally, their prices aren’t as competitive anymore. It seems this e-commerce giant will definitely lose what was once their biggest business element if they don’t fix their approach to customer care.